RTS panel levies fine for delay in Sewa Kendra service

August 10, 2017 12:12 AM

Jalandhar, August 9- Taking cognizance of undue delay on part of Sewa Kendra to give service to the resident of the city, the Right to Service (RTS) Commission has imposed a fine of Rs 10,000 on the service provider of the Sewa Kendras besides recommending action against them to the Director Governance Reforms Punjab.


A resident Goraya in Jalandhar district Mr. Ram Lubhaya Punj had lodged a complaint with the Commission that he had applied for the renewal of his Arms License at Sewa Kendra Goraya on October 12, 2016. He had complained that though the license was to be renewed within a period of 22 working days as per Sr. No. 113(a) -Home “ Renewal of Arms Licence ” of the Notification issued under section 3 of the Punjab Right to Service Act 2011 but the same was not renewed even after a lapse of six months. Taking a serious view of the inordinate delay of six months as  alleged by the applicant in providing the above said service to him, the RTS Commissioner Mr. RP Mittal had initiated an enquiry into this case on June 8, this year under Section 17(2)  read with Section  17(3) of the Punjab Right to Service Act, 2011.

During the proceedings of the case, the Commissioner observed from   the facts that the delay of about eight months in delivering the service in this case was squarely on the part of service provider. The proceedings in the case  prove beyond doubt that although the lapse on the part of Sewa Kendra Goraya run by service provider was detected on December 6, 2016,  yet no concrete efforts were made by them to get the needful done and put an end to the harassment to Mr. Ram Lubhaya Punj. In view of the foregoing facts, the Commission has imposed a penalty of Rs 10000/-under  section 17(1)(h) of the Punjab Right To Service Act 2011 on the service provider out of which a sum of Rs 5000/- would be paid under second proviso to Section 17(1)(h) of the Act ibid to  Mr. Ram Lubhaya Punj, the applicant in this case. Further, the Commission also recommended action by the Director Governance Reforms Punjab   against service provider, if warranted, under the terms conditions of the agreement under section 17(1)(d) of the Act.

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